Air Peace Charts New Heights with Leadership, Customer Experience Retreat
Nigeria’s Air Peace, in a decisive move to reinforce its leadership ethos and elevate the standard of customer service delivery, has organised a high-level Strategic Leadership and Customer Experience Transformation Retreat for its management team.
The intensive three-day retreat, held from Friday, 25th to Sunday, 27th July 2025, took place at the serene Protea Hotel Ikeja Select by Marriott, Lagos. It marked a significant milestone in the airline’s continuous efforts to sharpen its competitive edge through people-centred development.
Themed “21st Century Transformational Leadership: Building Resilience for Exceptional Customer Experience,” the retreat was curated in partnership with Ricchezza Capital Advisors Ltd, a Lagos-based consulting firm known for its expertise in leadership development and strategic advisory.
The retreat was anchored by Mr Udeme Etukeyen, Managing Consultant and CEO of Ricchezza Capital Advisors Ltd, and co-facilitated by communications expert Dr Uche Nworah, Ph.D. Together, they delivered an immersive programme that blended rigorous theoretical frameworks with practical strategies for real-world application.
Participants were exposed to a wealth of knowledge from an impressive roster of guest lecturers, including Mrs Oby Roberts, a seasoned expert in customer experience; Mr Joseph Edgar, popularly known as the Duke of Shomolu, who is a public intellectual and cultural entrepreneur; Captain Roland Iyayi, former Managing Director of the Nigerian Airspace Management Agency (NAMA); and Her Excellency Philda Nani Kereng, High Commissioner of Botswana to Nigeria.
Throughout the retreat, the management team explored critical themes central to modern aviation management. These included enhancing the customer journey, advanced strategies for customer engagement and retention, transformational leadership principles, and responsive frameworks for customer experience (CX) management.
Sessions were further enriched with scenario-based workshops and physical wellness routines to promote team cohesion, agility, and resilience.
The retreat also served as a reflective forum for peer-to-peer engagement, encouraging deep introspection on Air Peace’s current trajectory, organisational culture, and strategic aspirations in a highly competitive and increasingly customer-driven industry.
Air Peace’s proactive investment in such capacity-building initiatives underscores its unwavering commitment to internal excellence and customer satisfaction.
The airline has continued to make bold strides in expanding its domestic and international presence, and its latest initiative reinforces a broader philosophy that sustainable growth is only achievable through resilient leadership and relentless dedication to service quality.
By focusing on equipping its leaders with the tools to anticipate, respond to, and exceed customer expectations, Air Peace is not merely delivering flights – it is curating memorable travel experiences.
The retreat, therefore, stands as a powerful testament to the airline’s vision of transforming African aviation through innovation, leadership excellence, and a customer-first mindset.
