Air Peace Launches Streamlined Boarding Policy to Enhance Passenger Comfort, Efficiency
In a bold step towards elevating customer service standards, Air Peace, Nigeria’s largest airline, has introduced a new boarding process designed to deliver a more seamless, convenient, and professional travel experience for all passengers.
The airline disclosed the new arrangement in a press release issued by its Head of Corporate Communications, Dr. Ejike Ndiulo, noting that the updated boarding procedure will now prioritise military personnel, passengers with wheelchairs or special needs, and business class travellers.
According to the statement, the restructured boarding process is part of a broader effort to improve operational efficiency and promote a culture of care and respect across its service delivery.
Chairman and Chief Executive Officer of Air Peace Limited, Dr. Allen Onyema, emphasised the airline’s customer-focused vision, saying, “At Air Peace, we understand that time and comfort matter deeply to our passengers. This new boarding policy is designed to reduce congestion, enhance orderliness, and ensure that our customers enjoy a smoother start to their journeys.”
Dr. Onyema noted that the move reflects Air Peace’s commitment to inclusive service and its appreciation of the sacrifices made by military personnel.
“By honouring military personnel and attending to passengers with mobility needs first, Air Peace reinforces its respect for service and accessibility,” he said.
He further highlighted that business class passengers would also benefit from expedited boarding in line with the premium experience they expect and deserve.
The new boarding arrangement is part of a wider transformation initiative aimed at redefining customer experience throughout the passenger journey.
From check-in to landing, Air Peace is investing in enhancements that uphold its core values of hospitality, professionalism, and excellence.
With its position as the leading carrier in West and Central Africa, Air Peace continues to operate an expanding network of domestic, regional, and international flights.
The airline remains at the forefront of safety and customer satisfaction while steadily growing its global reach.
Plans are already underway for the introduction of additional long-haul routes and further service improvements as Air Peace strives to position Nigeria as a key player in the international aviation sector.
“As we continue to expand our fleet and destinations, our passengers can look forward to even more innovations that will make flying with us easier, more convenient, and more enjoyable,” the statement concluded.
Air Peace has become a symbol of Nigerian excellence in aviation, consistently setting new benchmarks for airline service on the continent and beyond.
