Bi-Courtney Honours Frontline Heroes, Highlights Commitment to Customer Satisfaction During Service Week Celebration
Bi-Courtney Aviation Services Limited (BASL), the operator of Murtala Muhammed Airport Terminal 2 (MMA2), has joined global organisations in celebrating Customer Service Week, recognising the vital contributions of its customer service team.
The event, held from 7th to 11th October, underscored BASL’s commitment to excellence and customer satisfaction.
During the week-long celebration, BASL highlighted the dedication of its frontline personnel, whose efforts ensure that every interaction with the terminal’s users is both positive and memorable.
In his remarks, Acting Chief Operating Officer of BASL, Remi Jibodu, emphasised the company’s customer-first approach.
“At MMA2, we believe that every interaction is an opportunity to exceed expectations. Our dedicated team of customer service professionals is at the heart of our terminal. Their passion and commitment to excellence drive us to deliver unforgettable experiences.
“Bi-Courtney Aviation Services Limited is founded on the principles of integrity, innovation, and exceptional customer service. We are dedicated to creating a positive and memorable experience for every terminal user,” Jibodu stated.
Throughout the week, BASL celebrated the achievements and hard work of its customer service representatives, acknowledging their role in maintaining the terminal’s high standards.
In a show of appreciation, certificates of recognition were awarded to the most outstanding customer-friendly staff from all airlines operating within the terminal, underscoring the company’s appreciation for their contributions.
Ajoke Yinka-Olawuyi, Head of Corporate Communications at BASL, echoed the sentiments of the company’s leadership, reinforcing the link between customer service and the company’s success.
“Bi-Courtney Aviation Services Limited is committed to delivering outstanding customer service and building lasting relationships with our clients. We believe that our success is directly tied to the dedication and professionalism of our customer service team,” she said.
The Customer Service Week celebrations at MMA2 served as a platform to not only appreciate the staff’s hard work but also to reaffirm BASL’s ongoing dedication to enhancing the experience of its passengers.
