Dana Air apologises to intending travellers over flight schedule disruption
Nigeria’s Dana Air has tendered an apology to intending travellers whose flights were due between Friday 18 and Saturday 19 December, 2020, but was canceled because of technical hitches with the aircraft.
The airline said the cancelation was in line with its safety standards and in the best interest of its guests, adding that it would offer free tickets to its guests on the affected flights, and make full refunds to those who would not reschedule.
Our Sincere Apologies
On Friday 18, and Saturday 19, December 2020, 2 of our aircraft became unserviceable in Lagos and Abuja respectively, compelling us to ground both aircraft in line with our strict safety standards and Global Best Practices
While our maintenance team have however been deployed to conduct proper checks on both aircraft, we wish to reassure our guests and crew that their safety will continue to be our priority in all circumstances and we would stop at nothing to guarantee this.
We understand that the travel plans, commitments, meetings and engagements of our guests have all been disorganised by this unanticipated development and we are deeply and sincerely sorry.
This is really not a good time for disruptions having increased our flights recently to meet the expectations of our guests and ensure no one is left stranded without a flight this yuletide, but we had no option than to ground both aircraft in the interest of the safety of our crew and guests while our other serviceable aircraft continue to operate as scheduled
To compensate for this regrettable service failure, we are offering free tickets to all our guests on the affected flights, while full refunds will be made available to guests who do not prefer to be rescheduled.
We advise all our guests to contact us on all our available platforms to confirm the status of their flights before coming to the airport. We will be available on email: [email protected], WhatsApp 07051190363 and all our social media platforms: Facebook, Instagram, and Twitter to attend to all requests
We wish to once again apologize for the flight disruptions and assure our guests that we appreciate their loyalty and wish to also guarantee them better communication, improved customer service delivery, and schedule reliability on their future flights with us.
