Dana Air introduces WhatsApp for seamless ticket booking
Intending travellers on Dana Air flights can now book tickets from the comfort of their homes using a WhatsApp platform introduced by the airline in cognizance of the preventive measures against COVID 19.
In a statement made available to TW, the Media Communications Manager of the airline, Mr. Kingsley Ezenwa, said introduction of the WhatsApp Booking platform is aimed at achieving success with the social/ physical distancing measures and to create ease of booking, payment and inquiries for its guests.
He also explained that the platform, which is the first of its kind in Nigeria, will serve as an alternative for seamless booking, inquiries, reservation and payment apart from the airline’s website, the Dana Air Mobile App and the self-service kiosk located at the MMA2 Ikeja, Lagos.
Speaking on the initiative, Ezenwa said, ”We care about the well-being of our guests and we want them to be safe. This is why we are introducing this initiative to keep our guests safe, while still booking and paying the smartest and safest way from anywhere around the world.”
”This additional booking platform and many others in the months to come are part of our strategies to keep our guests booking safely, and flying safely, without stress. It is safe, faster and user-friendly.”
”The WhatsApp booking will be operational from 7am to 6pm daily for a start, while we are working out modalities to make it 24 hours 7 days in a week. All our customers need to do is just send us a chat on 07051190363 (WhatsApp only) and it’s done. So easy.”
”We are also working on other booking initiatives that will guarantee ease of booking with or without a smartphone for the busy, young and old within Nigeria and beyond.”
”As a customer-centric airline, what we think about daily is to make booking and flying seamless for our guests by introducing the first of its kind of innovative online products. Introducing this initiative at this time only demonstrates our commitment to the safety, well-being and comfort of our guests.” Kingsley added
Dana Air is one of Nigeria’s leading airlines with a total of 9 aircraft in its fleet, a mix of Boeing 737 and McDonnel Douglas. The airline is reputed for its innovative online products and services, unrivaled in-flight service and on-time performance.
