Dana Air issues apology amid schedule disruption following runway excursion
Following a runway excursion incident at the domestic wing of Murtala Muhammed International Airport, Lagos, Dana Air has issued a heartfelt apology to passengers affected by the disruption while commending the professionalism and swift action of its crew.
The airline expressed deep regret for the inconvenience caused to travelers due to the recent incident involving one of its aircraft.
In a statement signed by the Head of Corporate Communications, Dana Air, the airline emphasised its understanding of the frustration experienced by passengers and extended its sincerest apologies.
“Our remaining flights for the day have all been retimed, and all passengers have been updated via email, SMS, and calls,” the airline assured.
Dana Air also pledged to work diligently to minimise disruption and accommodate the travel needs of affected passengers.
Highlighting the commendable response of its crew during the runway excursion, Dana Air lauded their experience, professionalism, and adherence to safety standards.
It noted that the crew’s quick thinking and effective communication ensured the safe disembarkation of all passengers without injury, earning praise from the airline for their commitment to passenger safety.
Acknowledging the support, loyalty, and understanding of its customers during this challenging time, Dana Air expressed gratitude for their invaluable contribution.
The airline reiterated its commitment to safety and service excellence, stressing that these core values guide every aspect of its operations.
“At Dana Air, safety and service excellence are core values that guide everything we do,” the airline affirmed. “While we deeply regret the incident and its impact on our passengers, we remain steadfast in our commitment to upholding the highest safety standards and providing exceptional service to our customers.”
