Ethiopian Airlines’ on-time performance reached 91% in Q1

Africa’s largest Aviation Group, Ethiopian Airlines, has clinched the highest performance mark in the first quarter of 2021.

The airline announced that its on-time performance in Q1 reached 91% from all global flight departures while the industry average stands at 85%.

TW gathered that the airline operated a total of 18,385 flights in the period under review – January, February, and March, scored 91% on-time departures even in the face of travel restrictions brought about by the Covid-19 pandemic.

The airline said it recognized from its customers’ feedback that the COVID-19 Travel Requirements, and especially the expiry of Negative PCR Test certificates by many countries after 72 hours, have made on-time flight departures and smooth connectivity more important than ever in the past.

As a result, its winning team has made it its top priority and achieved record levels of flight punctuality.

Ethiopian Airline Group CEO Mr. Tewolde GebreMariam said, “As a customer-centric airline, we make a substantial investment to enhance our customer service. When customers choose Ethiopian, we make sure that they get the best possible experience with us including arriving at their destinations on time.

The last three months have been extraordinarily productive in terms of efficiency in our flight operation. I am proud of my colleagues who are committed to eliminating any inconvenience for our esteemed passengers.”

On-Time Performance refers to an airline departure or arrival that occurs within 15 minutes of the scheduled time.

Punctuality is of paramount importance for passengers as delay or cancellation affects their itinerary and makes passengers incur extra costs.

Hence, Ethiopian Airlines is setting a pace for other African airlines to follow, respecting safety standards and customer service satisfaction.