Nigeria: Stanbic IBTC enhances customer experience with grand re-launch of Garki Branch in Abuja
In a strategic move aimed at elevating customer service standards, Stanbic IBTC Pension Managers, a subsidiary of Stanbic IBTC Holdings and a member of the Standard Bank Group, has successfully re-launched its flagship Customer Experience Centre in Abuja, the capital city of Nigeria.
The re-opening of the branch, situated at Plot 1049 Pated Marble, off Ahmadu Bello Way, Area 11, Garki, Abuja, marks a significant milestone in the company’s commitment to providing an unparalleled service experience for its esteemed customers.
The revamped branch is designed to offer improved accessibility and a more comfortable service experience for customers.
The Chief Executive of Stanbic IBTC Pension Managers, Olumide Oyetan, expressed the importance of this initiative, emphasizing the company’s dedication to ensuring that both digital platforms and physical locations are optimized for customer satisfaction.
“Embarking on this revamp project was critical to ensuring that we are intentional about offering our customers better service.
“As a leading Pension Fund Administrator, we have a responsibility to ensure that whilst our digital platforms are optimal, our physical locations should also be well equipped to serve the needs of our visiting clients,” said Oyetan.
The Abuja Experience Centre has undergone significant enhancements, providing increased comfort, additional space, and a modern ambiance to cater to the evolving needs of clients.
Oyetan reassured clients that the branch and other experience centres nationwide would continue to deliver first-class customer experiences.
Additionally, customers can access the company’s digital channels 24/7 to initiate various transactions on their pension accounts conveniently.
Executive Director of Business Development, Nike Bajomo, highlighted the broader impact of the branch re-opening on regional awareness and engagement with the contributory pension scheme.
She emphasised the role of customer-tailored activities in increasing regional sensitisation, particularly given the growing interest in leveraging pension funds for equity contributions in residential mortgage applications.
“We made a commitment to our clients to always put their needs at the forefront of our decision-making. Thus, when they need to visit us, we want to ensure that we are easily accessible, and our space is well equipped to welcome and serve them excellently for the duration they spend with us before returning to their busy lives,” assured Nike Bajomo.
Acknowledging the support from stakeholders, Nike Bajomo extended gratitude and affirmed the organization’s unwavering commitment to delivering exceptional offerings with its extensive experience in investment management and pension fund administration.
Stanbic IBTC Pension Managers, a foremost pension fund administrator in Nigeria, boasts over two million customers nationwide.
