FAAN assures airline operators of improved services at the airports
The Federal Airports Authority of Nigeria (FAAN) has reassured airline operators in the country of its commitment to improved quality service at all the nation’s airports.
The Managing Director of the Authority, Capt. Rabiu Hamisu Yadudu, made this pledge at a stakeholders’ meeting (his first, since he took saddle as the MD a week ago) with Airline Operators of Nigeria (AON) and Airline Operating Committee (AOC).
The meeting, which was meant to officially introduce the new management of the Authority and chart path to improved services through collaboration with the airline operators, was held at the Headquarters of the Authority in Lagos.
In his opening remarks, Captain Yadudu noted that the essence of the meeting was to re-affirm the Authority’s commitment to the improvement of services at our airports and to solicit their cooperation and support in this regard.
According to him, AON & AOC are primary stakeholders of the Authority, which informed engaging them first among numerous others, adding that the new management will be open for advice and constructive criticisms.
Stressing more specifically regarding effective services, the MD promised that the Authority will concentrate on delivering structured, time-bound, sustainable and improved services to all stakeholders.
He said: “FAAN is already taking bold steps in addressing gaps in our processes and procedures by collaborating with the International Civil Aviation Organization (ICAO), through its Airport Service Quality (ASQ) program, he requested the associations to nominate 2 members to work in a committee that will be constituted immediately alongside FAAN officials to drive the delivery of improved services at our airports.”
The Chairman of AON, Mr. Nogie Meggison, who spoke on behalf of the airlines, congratulated the new MD on his appointment, stating that as an aviator, his appointment is a round peg in a round hole, pledging the support and cooperation of airline operators towards delivering improved services at the airports, and helping FAAN to develop the Lagos airport into a hub.
The meeting was attended by the Authority’s directors of Engineering Services, Engr Salisu Daura, Finance & Accounts, Mrs. Nike Aboderin, Human Resources, Mr. Honorius Anozie, Security Services, Retired Group Captain U.S.A. Sadiq, Airport Operations, Mrs. Jumoke Oni, Legal Adviser, Dr. Clifford Omozeghian.
Also in attendance was the Chairman, Medview Airline, Alhaji M. A. Bankole; Chairman Air Peace Airline, Mr. Allen Onyema; Chairman Overland Air, Capt. Edward Boyo; Station Manager, British Airways, Mrs. Adetoun Odejinmi, amongst several others.
